Training

Leading a happy and productive staff takes work, lots of TEAM work. KRB Business Solutions will educate, motivate and cultivate your company culture from the core with our hands on, customized training. Training can cover a variety of development topics, usually in a classroom setting, that will spark action.

For over 20 years, we have specialized in developing customized workshop programs for hospitality and service-oriented organizations on any topic for all levels of staff. Our delivery is participant-centered, down to earth and fun learning – so training sticks. We work with all levels in an organization to identify goals for each program to match the company culture from the core.

Some of the topics we have provided award-winning training for are:

Leadership

Interpersonal skills and relationship building in the workplace are key in leadership development programs. We focus on effective communication and connection; it starts with the core of the individual.

Team Building

Creating a high-performance team is the goal of every leader. We focus on building a supportive culture from the top down, empowering teams to do their very best!

Customer Service

Having a strong service standard is expected today and even more challenging than ever before. Excellence in service and customer experience will make or break an organization. Therefore, training pays when service skills and culture are boosted among your team and even more when guests are delighted.

Quality Assurance

Quality of service delivered to consumers is critical for success. Quality begins with your team and is achieved through attention to detail. At KRB Business solutions, we’ll ensure that your team is trained to uphold the highest quality in products and services by meeting and exceeding expectations.

Sales

Successful selling starts with knowing your product and using a natural sales approach. We approach sales training with a positive mental attitude and practice various sales proven methods such as the match and lead to turn objections into sales.

No matter what the training topic, refreshing ideas and skills as you partner with KRB Business Solutions will enable you to have the competitive edge.

What Our Clients Have to Say

"I would be glad to recommend KRB to my clients as a PEO solution for managing their workforce and as a way for them to meet or exceed the ACDBE goals of their respective airports."

A. Leopold3 Face Consulting

"The inaugural season in the new Washington Nationals ballpark was highly successful due in part to the professional services provided by KRB. She delivered on her promise a solid All Star service program for all touch points of the ballpark resulting in 90% satisfaction scores from over 600 employees. We will always be grateful for the launch of a successful program during our first year and use the program year after year with much success."

A. BurnsWashington Nationals Baseball Club

“Our business has accelerated with KRB as our partner at DFW. We doubled in size and won seven awards last year for outstanding performance, including top honors for customer service. She’s the best.”

D. SolomonCo-founder and Director of Minute Suites, LLC

"I have known KRB for over 15 years and can count on her expertise and leadership for all my HR and training needs. I would strongly recommend you choose Kelye Rouse Brown to service your staff, from management to entry level. Year after year, we have great results and she has become an HR extension to our company of hotels."

S. WebsterRamada Plaza/Hilton Garden Inn NC