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Educate · Motivate · Cultivate

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Welcome to KRB Business Solutions, where our goal is to inspire you to seek positive business techniques, personal development, and focus-driven outcomes.

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As a people-centric organization, we specialize in fostering positive cultures, enhancing communication, developing leadership skills, and offering practical solutions tailored to hospitality and service-oriented businesses. We know that when we work together, we can make our places of business a more enjoyable experience for both guests and employees alike.

We look forward to being on your journey toward a more positive and fulfilling approach to both your personal life and professional endeavors.

We have all heard phrases like “work life balance” and “sink or swim”…

…and in service-oriented industries these topics are big opportunities. That’s where we come in, partner with you, and create a more aligned business culture. We do this through HR Services, Training, Coaching, Wellness Retreats and more to help your business thrive, not just survive. We provide a “life vest” to instill a safe and positive work environment.

Our award-winning services are guided through…

…the foundations of Wholebeing Positive Psychology and we are always excited to guide you to a new understanding of your vision, values, mission, culture, and goals for both your business and your employees. Count on us to support you to implement a more inclusive work culture, where those you work with are empowered to be the best version of themselves and do better work, along with a new sense of shared happiness and wellbeing.

We believe that with the right training and coaching…

…any business owner or professional can create a work environment that flourishes. With our guidance and your commitment to providing a positive foundation for your business you will acquire a new approach to work with techniques and positive approaches that are also applicable to your personal life and fulfillment. Together, we can make an impact for your profits, your reputation, your team, and the people you serve.

Changing the paradigm. It’s something KRB is continually focusing on…

…for the corporate world. Too often it is just accepted that you have to work hard no matter what. Where does that leave your team in the end? What does that approach do to your company? We all know the results, but it takes some concentrated efforts to change it. We’re more than happy to be the ones to show you the path to obtaining a feeling of wellbeing inside your company with skills that will benefit not only business owners but all of the people on their teams.

Our Mission is Simple:

We partner with businesses to educate, motivate and cultivate a work life ease for those in the hospitality and service industries – leading from the inside out.

We Envision a World:

Where we integrate wholebeing positive psychology to create a path for all to flourish in work and life. Wellbeing in the workplace will be more commonplace.

Award-Winning Services

KRB Business Solutions Awards:

  • Soaring Success ACDBE Winner for NCTRCA 2024
  • Airport Concessionaire Disadvantaged Business Enterprise of the Year – North Central Texas Region Certification Agency ACDBE Winner 2019
  • Champion of Diversity DFW Airport 2018

DFW Airport Joint Venture Team Awards:

  • 2022, 2023 & 2024 Business Performance Large Operator
  • Clean, Working, Friendly Award 2016, 2017 & 2019
  • 2019 Operational Excellence: Large Operator Award
  • 2018 Customer Service Champion
  • Minute Suites Champion of Diversity 2018
  • 2017 & 2018 Operational Excellence Awards
  • 6 Outstanding Customer Service Awards from 2016-2018
  • 2012 Airport Revenue News Best Concessionaires
Meet Kelye

Meet Kelye

MEET KELYE

Owner & Founder of KRB Business Solutions

Experience & Background

Kelye Rouse Brown has been a travel career woman for over 30 years. Her career launched in the hospitality world as a Sales and Tour Coordinator to an HR and Training executive for hotels in the DC area, to becoming one of the lead corporate training professionals for the North America region for Wyndham Worldwide.

She now lends her experience and expertise to developing and growing businesses in the hospitality and service industry!

Kelye’s Passion & Core Approach

Her advice to all: “Travel often, be relaxed and at home in your heart wherever you are. Explore, savor the experience and enjoy the ride. As the saying goes, it’s about the journey, not the destination.” This is who Kelye is. Her dedication and passion for what she does is a guiding force for the businesses that choose to train and work with her.

Those who work with her often reference that she helped them feel more at home by creating welcoming and inclusive environments–And it’s the perfect way to describe the approach Kelye takes with everyone she works with. Her passion is always matched by her expertise and she stays active with learning more and growing herself so that she can always do and be more for you.

Positivity, Service, Leadership & More

Kelye leads with:

Positivity – I embrace positivity as part of my daily rituals, and in relationships. I see potential in setbacks, and build on effective habits for amplified results. I foster genuine connections through kindness, warmth and fun. I choose positivity to lead change for human flourishing.

Service – I champion service and position service as my defining compass.

Leadership – I am committed to nurturing and developing leaders through a heart-centered and inclusive approach. I advocate for the unity of our shared community and support others in their ascent towards impactful contributions. I live with optimism, spirit and prioritize self-care. I ground my leadership in empathetic connections with a personalized relational approach, always striving to effect meaningful change in the world around me.

Being Your Best – I embody being my best and remain aware of avenues for both team and self-improvement. I nurture a growth mindset to consistently deliver excellence. With kindness and healthy striving, I aim to exceed expectations and create lasting, memorable experiences for everyone I interact with.

Teamwork – I am wholeheartedly devoted to my team’s collective vision. I am a people-centric leader and prioritize a human-first approach, always expecting the best from and for my colleagues. Through uplifting and empowering interactions, I ensure alignment in our shared direction, fostering a culture of mutual trust and respect.

Expanding Initiatives

Currently, Kelye keeps busy with her businesses KRB Business Solutions, Wholistic Women Living, and three joint ventures in DFW and Nashville International airports with Minute Suites. Wholistic Women Living (formally Wholistic Women Retreats & Academy), is a wellbeing organization dedicated to positive practices to live more fully into our best self.

Minute Suites is the award winning Travelers Retreat offering private suites (and showers) inside airport security that are clean, quiet and safe. Kelye launched with the co-founders as the hospitality expert and then became a partner in 2012. With multiple hospitality and airport concession certifications, you could say travel is not only Kelye’s passion but a huge part of who she is as a person.

Learn More About
Minute Suites

Learn More About
Wholistic Women Living

The Difference We Make

“I am thankful to have an inspiring leader and mentor that sees the value in investing into our team for ongoing success and boosting our company culture.”

DFW Minute Leap, LLC

The Difference We Make

“Our business has accelerated with KRB as our partner at DFW. We doubled in size and won seven awards one year for outstanding performance, including top honors for customer service. We have since won many more awards over the ten years. She’s the best.”

Minute Suites, LLC

The Difference We Make

“Kelye Rouse Brown has been with Minute Suites since its inception and has been an inspiring leader. She has empowered me and our team to be Champions of Diversity, Operational Excellence leaders, and create memorable guest experiences. Kelye has infused DFW Minute Suites with the necessary tools to provide guests with privacy to improve their travel experience. Throughout my time at Minute Suites, I have observed how her training, orientations, and…

leadership have attributed to higher retention, boosting team morale, and providing a positive work environment for all. All of us at DFW enjoy her guest and team focus strategies that boost revenue and empower us to grow within the company. Her hospitality experience in guiding our team and daily operations has been a positive influence and continues to motivate our employees. Her emphasis on continued training is why we are successful at DFW and continue to shine within the airport. Kelye’s positive influence is reflected on how our team work together towards the same goals and our dedication in the workplace. When I think back on my time at Minute Suites, I am honored to have a leader that cares about the people and leads us towards continued growth. I am thankful to have an inspiring leader and mentor that sees the value in investing into our team for ongoing success and boosting our company culture.”

DFW Minute Leap, LLC

The Difference We Make

“The inaugural season of the Washington Nationals ballpark was highly successful due in part to the professional services provided by KRB. She delivered on her promise a solid All Star service program for all touch points of the ballpark resulting in 90% satisfaction scores from over 600 employees. We will always be grateful for the launch of a successful program during our first year and we use the program year after year with much success.”

Washington Nationals Baseball Club

The Difference We Make

“I would be glad to recommend KRB to my clients as an HR solution for managing their workforce and as a way for them to meet or exceed the ACDBE goals of their respective airports.”

3 Face Consulting

The Difference We Make

“I have known KRB for over 15 years and can count on her expertise and leadership for all my HR and training needs. I would strongly recommend you choose Kelye Rouse Brown to service your staff, from management to entry level. Year after year, we have great results, and she has become an HR extension to our company of hotels.”

Ramada Plaza/Hilton Garden Inn NC

The Difference We Make

“On behalf of the Chamber, our Women in Business Committee, and all of our S.H.E. Week Volunteers, I truly cannot thank you enough. What an INCREDIBLE way to kick off S.H.E. Week 2021, you left so many attendees feeling “optimistic” “inspired” and “empowered” and our WIB representative for general SHE Week programming personally reached out to let us know that she thought you hit the nail right on the head! Even 75% of our audience…

stayed on past-time because you and your content were THAT engaging!! I also just had someone tell me that she has made the S.P.I.R.E. graphic the new background on her computer screen. You truly touched our community today and I hope you know how much we all appreciate the time and effort you put into today’s presentation. Thank you again for truly rocking it!”

Frederick County Chamber of Commerce

The Difference We Make

“As I look back on the past 6 years I have spent here apart of the minute suites company, there hasn’t been a time where Kelye Rouse Brown was not involved in my success and future as an employee here. From the moment I was hired by Kelye herself, she has always made sure our team has the tools necessary to provide the most positive workspace. We pride ourselves on the diverse culture we have been immersed into and strive to…

continue that in our training and guest interactions. Throughout our calendar year, we as a team get to spend time with Kelye on multiple occasions. During those times we acknowledge our team for accolades we have received from the airport such as our white glove and diversity awards, which highlight our cleanliness, service, and diversity amongst our team. We also acknowledge all of our secret shop award winners, which boosts team morale to see the owner of the company they’re employed by coming to congratulate us all on our hard work and success throughout the year. I’d also like to note that Kelye continues to provide ways to retrain us on our first-class service interactions with our guests. As a woman in leadership, she has continued to give guidance and support that has furthered my career and my strength in leadership.

Having her support throughout my journeys here has made a tremendous impact on my life as a whole and I continue to look forward to any time we get to spend. She is a vessel of knowledge and light that you don’t always see in a busy workplace such as an airport. We couldn’t be more honored to have her as our LEADER here at The Minute Suites DFW!”

DFW Minute Leap, LLC

SOME FAQS…   Answered.

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What advice would you give to someone who wants to get into the travel industry?

When I was opening hotels and training in North America, I traveled on average 40 weeks a year and lived out so many scenarios. While I learned a lot of practical skills in the travel industry, it’s my diverse people experience and hospitality skills that are the driver in my businesses. Service requires a lot of energy, empathy, and adaptability to make the magic happen.

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How do you integrate your joint ventures and businesses for business success?

Being an owner in business since 2005 and growing in the hospitality industry since 1990, it’s natural to combine the culture and service experience as main ingredients for business success. Learning is a constant, but how you apply the education, stay current, keep your team motivated, retain your team and cultivate company growth is the goal. Opening over 100 hotels, providing corporate training for GM’s and Owners and on-site customized training gave me the arranger skill to put the pieces together to understand travel, hospitality, people and provide a positive experience on all levels. It was a requirement to be certified in the states I was doing business, so I started in my home state Maryland and then Texas, where my business joint ventures started with Minute Suites and now Nashville, Tennessee. I am business certified in PA, GA, IL, CO, VA/DC and AZ too. Being the pioneer in airports for this wellness concept and becoming a joint venture business partner for three locations has been the most rewarding business experience. It became clear that individual commitment and company cohesion is the key combination. Business is a team sport – be an excellent player!

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Why is culture and corporate wellbeing such an important part of your mission, core values and how you lead?

When I was an HR and Training Director for hotels in the Washington, DC area, and Corporate Training Coach for Wyndham (Cendant) Worldwide for over 15 years, I learned how hotels and the largest franchise in the world embraced the importance of creating mission statements, a postive culture and living out company core values by working in the field, leading monthly owner and general manager orientations and roll-out initiatives. I worked with all of the hotel brands, at the time, over 6,000 hotels, providing customized training, conference speaking engagements and I got it – the brands felt different. Not bad, not good, just different. The famous quote by Peter Drucker “Culture eats strategy for breakfast” is true. It starts with hiring the right employees, orienting and training them to be your brand ambassadors and business cheerleaders – then you focus on the motivation, recognition and celebrate loyalty. I like to say “love ‘em or lose ‘em” – this helps you lead from the inside out, creating a positive work environment, memorable guest experience and business success. My organization called Wholistic Women Living, is dedicated to positive, wellbeing practices to live more fully into your best self.

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