When I was opening hotels and training in North America, I traveled on average 40 weeks a year and lived out so many scenarios. While I learned a lot of practical skills in the travel industry, it’s my diverse people experience and hospitality skills that are the driver in my businesses. Service requires a lot of energy, empathy, and adaptability to make the magic happen.

When I was an HR and Training Director for hotels in the Washington, DC area, and Corporate Training Coach for Wyndham (Cendant) Worldwide for over 15 years, I learned how hotels and the largest franchise in the world embraced the importance of creating mission statements, a postive culture and living out company core values by working in the field, leading monthly owner and general manager orientations and roll-out initiatives. I worked with all of the hotel brands, at the time, over 6,000 hotels, providing customized training, conference speaking engagements and I got it – the brands felt different. Not bad, not good, just different. The famous quote by Peter Drucker “Culture eats strategy for breakfast” is true. It starts with hiring the right employees, orienting and training them to be your brand ambassadors and business cheerleaders – then you focus on the motivation, recognition and celebrate loyalty. I like to say “love ‘em or lose ‘em” – this helps you lead from the inside out, creating a positive work environment, memorable guest experience and business success. My organization called Wholistic Women Living, is dedicated to positive, wellbeing practices to live more fully into your best self.